Dreams of Data Teams
October 12, 2023
Dreams of Data Teams
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomreach Commerce Experience Cloud
We decided to use Bloomreach as our customer data platform, The one true single customer view as prior to this customer data was across a lot of different platforms and the company had multiple CRM systems to communicate with the clients. This meant feeding data in from around 10-15 different sources and systems.
- One true version of single customer view
- Data Protection Compliance Globally
- Easy to setup platform
- Automated CRM Journeys
- Dashboards are a bit basic and would be good if it integrated a BI product into it
- Cleaned up 20% duplicate records
This has been a really big improvement in the ability to automate the customer journey and visualise areas for improvements to track the metrics through the journey and also evaluate changes using A/B testing to measure the impacts of changes. It allows easy analyses of the data and also the option to pass this back to our main data platform.
- Sugar Sell (SugarCRM)
Bloomreach is a really easy to use platform compared to other CRM systems and allow faster integration to the other data sources. It allowed deduping services and the ammonization feature for data protection is really easy to set up which fields contain personal information and therefore remove the data when a customer request it.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Yes
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
Yes
Would you buy Bloomreach Commerce Experience Cloud again?
Yes