Amazing Software helps follow complete ITIL processes.
May 01, 2024
Amazing Software helps follow complete ITIL processes.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Helix ITSM (Remedy)
BMC Helix ITSM (Remedy) is solving the ticket, incident management, asset management, related problem within my organization. Also, it is helping in becoming as the source of truth, which really helps in automation on the data. The customization in the solution really helps in adding the new fields, which makes it more friendly with our organization specific use case.
- Asset Management
- Incident Management
- Change Management
- We can have the options open for even more customization so it can become more friendly when we are making it as single source of truth.
- Smart Reporting features
- BMC Helix ITSM (Remedy) is really helping in ticketing management, help to save the SLA, which is really important ROI for us.
- BMC Helix ITSM (Remedy) has helped in the change management process, which helped use following the processes and has helped in keeping the production system live, even during the critical changes.
BMC Helix ITSM (Remedy) is the older and ready to deploy solution really needs less administrative overhead as it provides all the required fields inbuilt without the customization.
Do you think BMC Helix ITSM delivers good value for the price?
Yes
Are you happy with BMC Helix ITSM's feature set?
Yes
Did BMC Helix ITSM live up to sales and marketing promises?
Yes
Did implementation of BMC Helix ITSM go as expected?
Yes
Would you buy BMC Helix ITSM again?
Yes