Overall Satisfaction with BMC Remedy IT Service Management Suite
We use BMC remedy across the organization. It basically coveres our service management portfolio activities:
- Working with customers and suppliers to reduce unnecessary ticket volumes
- Simplifying and standardizing processes, and rolling out best practices globally
- Streamlined organisation structure and operating model
- Deploying a toolset and supporting inventory that puts our organization ahead of the competition, and provides a faster, more automated journey for customers and radically reducing the cost base
- Can be easily implemented for huge organizations
- Scalability and simplification of processes
- Hassle free usage for end users
- Maintenance and operating costs are less
- Increase the flexibility for integration with external products
- Enhancing the UI
- Simplification of process w.r.t modules like Change and Release management
- Service operations - managing business planning, process & tools, continuous service improvement and training support
- Major contract transformation - identifying opportunities to improve our quality and cost of service
- Customer Experience -Ability to manage customer in integrated fashion, seamlessly, regardless of service
BMC ITSM Suite is completely scalable and can be easily implemented as compared to other ITSM tools.