Remedy ITSM review
June 17, 2016
Remedy ITSM review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Remedy IT Service Management Suite
Remedy is being used across the organization. IT relies on Remedy to manage their daily tickets and service requests. The end users can enter requests and problems from a self service web interface or directly by calling our 24/7 help desk.
- Provides an intuitive interface for end users
- Alerts the appropriate groups when necessary
- Mobile access needs improvements
- Its often difficult to make customizations
- Positive feedback from the collaboration it generates
- Negative feedback regarding difficulty of customizations
- ROI has been positive do to the lack of unnecessary data entry other systems have caused us to do.
ServiceNow provided a much cleaner web user interface, however it would not allow us to make the same customizations we have in Remedy.