Overall Satisfaction with Bold360
We are using Bold 360 for our FAQ (help centres). It is used by the Customer Care team but also supports the pre and during rental journey. It was implemented to deflect calls and emails into our Contact Centres by enabling the customer to self serve on queries that are low in complexity, however, still offering a range of escalation channels that can be customized to the needs of the customer.
- The platform can be managed by the operational team as it is intuitive.
- The ease of changes to the content.
- The dashboard and analytics are rich and easy to use.
- The templates for the design of the pages could be more flexible.
- Contact deflection
- Cost reduction
- Help centre available 24/7
Do you think Genesys DX (discontinued) delivers good value for the price?
Yes
Are you happy with Genesys DX (discontinued)'s feature set?
Yes
Did Genesys DX (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Genesys DX (discontinued) go as expected?
Yes
Would you buy Genesys DX (discontinued) again?
Yes