Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar Remote Support)
We use Bomgar in the ICT department to take control of various corporate PC's across the campus and at remote campuses to reduce the need for desk side visits.
- Brings many remote support tools into one location making it easier to use for for both our less experienced technicians and our technical experts.
- The reporting features of Bomgar, in particular session recording is a great tool to record complex issues.
- Canned Scripts are excellent for reducing the time to deploy various utilities and software.
- I would like to see the ability for individual canned scripts to be able to use more than one resource file.
- I would like to see a 'wysiwyg' editor for the Public Site Web Template (in addition to the html editor).
- I would like to have more space for canned script resource files.
- As of yet, we have not completed a ROI review.
BeyondTrust Remote Support Feature Ratings
Using BeyondTrust Remote Support (formerly Bomgar Remote Support)
Using BeyondTrust Remote Support (formerly Bomgar Remote Support)
Pros | Cons |
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Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
Yes - I haven't used the mobile interface often, maybe two or three times when my own PC had crashed - I found it really easy and intuitive to use.