Overall Satisfaction with Bomgar Remote Support Software
Bomgar is used to remote different users across oour two campuses. It makes it easy to contact a user, ask for their machine asset tag, and quickly and securely remote into their PC. Because we are able to have this be a solution we can deploy across campus, it works very well.
- Security and user confirmation for accepting screen share
- Char and sharing files
- Latency is next to none
- Refresh button gone in latest update
- Make it easier to remove the sidebar completely
- Integration with more of our tools
- Ease of use with users
- Ease of training IT Staff
- Ease of deployment across two campuses
Ease of use, we are able to use Bomgar hand in hand with Ghost Solutions Suite to remotely access any computer that has the client on it. All the user has to do is click allow, and the session will be connected with the rep from IT effortlessly, and within less than 5 seconds.