Overall Satisfaction with Chargebee
Chargebee is being used throughout our organisation to manage our whole software as a service solution. We have only had the installation implemented for about 6 months, but already it has revolutionised how we charge our customers. The setup was very simple and we had the whole solution set up within a few hours.
- Easy subscription management system. Pro rata amounts all automatically calculated etc.
- Great customer service. We talked to them and had almost immediate responses.
- Chargebee has great customer management. Click into a customer to see everything about them immediately.
- Chargebee's cost is higher than expected.
- One time when I tried to downgrade the plan to a cheaper plan, they took a few days to reply and eventually got me changed a few weeks later (after one more payment cycle).
- Our ROI is still being measured. We have only been implemented for a short amount of time.
- We have removed our old invoicing system and now automatically collect the SaaS revenue.