Item: Checkout.com
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Checkout.com to enable our users to load their fintech accounts at Modak. We use them to accept debit and credit cards across all major networks - Visa, Mastercard, Amex, and Discover. We use multiple types of their integrations - including one time payment links, recurring payments, subscriptions, etc., As such, we are one of the power users of Checkout.com.

Pros and Cons

Great implementation support
Good service for a mid market client or a fast growing startup
The tech works and seamless in acceptance
Their in-built fraud tooling is getting very good

Their dashboard can get better. They have been making improvements
Faster settlements as it's a bit of a pain to have big reserves till ACH clears every day
Much stronger consumer facing brand name in the US so more end customers trust the links powered by Checkout.com

Return on Investment

It enabled us to accept many more ways for customers to load their money to cards.
It enabled us a small startup to have feature parity with established fintechs!
Great fraud and other tooling to help us get out training wheels.

Checkout.com Global Solution

They do a good job in this. They take all this complexity and abstract it away using great API and tech. Moreover, they have very good solutions engineers and they work with you to solution for edge case and fine tune implementation. This has helped us a lot in adding a lot of value to the end user.

Support Rating

Yes. They have a pretty good compliance team. So, they helped us create a solution that is compliant but also seamless. That powered us to be able to grow fast and reach our customers. One of the reasons we used them is how well their compliance team knew our use cases and worked with us.

Alternatives Considered

Stripe Payments, Adyen and Finix

As I've mentioned earlier, Stripe is good for small startups but if you're fast growing startup or midmarket player, their sales machine is a blackhole and they have been struggling to keep up. Adyen on the other hand is great but it's only focused on large enterprise and their support may not exist for smaller ones. Hence, Checkout.com is a pretty good solution. Finix is great. But they were too small and we wanted to see some more big names in their clients before we route big volumes through them.

Key Insights

Do you think Checkout.com delivers good value for the price?

Yes

Are you happy with Checkout.com's feature set?

Yes

Did Checkout.com live up to sales and marketing promises?

Yes

Did implementation of Checkout.com go as expected?

Yes

Would you buy Checkout.com again?

Yes

Other Software Used

Twilio, Figma, Notion

Likelihood to Recommend

I'd recommend them highly. Stripe is too messy on mid-market/enterprise support and it's easy to get lost in their sales qualifying matrix. Adyen is too big and doesn't want to work with mid-market/ fast growing startups. Checkout.com takes that time to understand and work with you to figure out how to create solutions. It's one of the best infra partners we worked with in fintech. Hence, we highly recommend them.

Checkout.com is a great solution for fast growing startups

Overall Satisfaction with Checkout.com