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Cirrus is still buggy and will cost you Customer dissatisfaction
November 27, 2017

Cirrus is still buggy and will cost you Customer dissatisfaction

Pedram Mizani, MD, MHSA | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cirrus Insight

It’s a great solution for logging emails into Salesforce, but their service is very slow, and they’re still debugging this product even after 5 years.
  • Email logging
  • Personal calendar portal
  • Service and case management
  • Customer Service
  • Buggy
  • Won’t renew if they don’t fix the calendar function
Poor. If this is not fixed, I’ll move to Salesforce Gmail integration
My client located in Miami scheduled an appointment with me and got a Madrid time zone Calendar item. We checked her calendar setting and it was on EST correctly. Another client in India was able to schedule a Sunday meeting with me, whereas my calendar does not allow for that to happen.