Insights on Customer Engagement Platform
April 30, 2024
Insights on Customer Engagement Platform
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with CleverTap
We used CleverTap to keep track records of users and create automated campaigns regarding email and SMS as per the user events and even we used it for showcasing POP UP, but as we were facing some issues we shifted to MoEngage. It helped us in improving our business. Even though it helped us to know the user's behavior, what device he used, their location, and much more. Such data helps us with marketing, testing, and much more. Even the analytics help us to know how many events were triggered, did users engaged with campaigns or not. Even it had the functionality to deliver messages immediately or at a specific time which was very helpful.
- It helps in enhancing the user experience and helps to increase the engagement, and even helps by keeping the tracks of events for example - which user clicked which event and what actions were taking place etc.
- It even notices that which service has been not since a long and reminds about it , analytics is good and the communication made by CleverTap through mails and sms was good.
- That it even creates multiple account for one email which should be improved , and search functionality should be improved too.
- It should make its interface much more simple for new users and provide a module for better understanding.
- Tracking particular user for particular functionality should be more helpful thats it
- It has helped in increasing our customer engagement on tax2win.
- Has helped us to deliever the right information at right time to users and has even helped us with the promotional mails
Do you think CleverTap delivers good value for the price?
Not sure
Are you happy with CleverTap's feature set?
Yes
Did CleverTap live up to sales and marketing promises?
Yes
Did implementation of CleverTap go as expected?
No
Would you buy CleverTap again?
No