My experience with ClickDesk
August 01, 2017
My experience with ClickDesk
Score 9 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with ClickDesk
We have used ClickDesk since 2014 as the main communication tool to support visitors to our website. It has been used by our sales team to provide faster and more objective support to our customers and leads, including information about our products and services.
- Very easy to deploy and use (cloud). No need of training (just a quick explanation) for the users. The product may be used by anyone. It does not demand any kind of technical knowledge by the agents. A simple orientation is enough and the person can start using it very quickly.
- It has an interesting log engine that sends all the conversations that happened via email for a manager.
- It offers interesting option to customize colours and images of the agent, even in the free version.
- I think the product should be available in other languages (for admin users).
- The free version should offer more options of reporting (they are available only for paid versions).
- In my opinion pricing per user is high, when compared to other types of systems that are offered in the same model.
- We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
- It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.