Overall Satisfaction with ConnectWise
Very simply - If its not in ConnectWise, it didn't happen. ConnectWise is our single most important tool to register, keep and maintain our client information. Everything we do for a client is recorded in ConnectWise (sales, billing, repairs, documentation, communication).
- CRM
- Billing
- Sales
- Service orders
- Documentation
- Better resource planning and budgeting
- Auditing of clients (service orders, time, conversations, etc)
- Increased billing effeciency
- Better client communications
- Better marketing efforts
- Realistic SLA expectations and reporting