ConnectWise Manage was the right choice for us
November 15, 2018
ConnectWise Manage was the right choice for us
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
We are using it to manage our contacts, companies, support tickets, RMM tickets, as well as sales and opportunities. We also use it to create timelines for projects. It allows us to have all our information in one place for tickets. We can search for configurations and contacts while inside of Manage while creating new tickets.
- Manage allows us to create timelines for our project tickets.
- Manage allows us to keep notes on contacts and companies.
- Manage allows us to schedule tickets for hours/days later.
- Sometimes the email connector breaks and takes a while to start back up.
- ConnectWise Control plugin needs more documentation.
- ConnectWise Manage has helped us keep better track of time.
- ConnectWise Manage has helped us keep track of project timelines better.
- ConnectWise Manage has helped us provide better quotes for end users.
We've always used Connectwise Manage for the 8.5 years I've been with the company.