Overall Satisfaction with ConnectWise Manage
ConnectWise Manage is used by our internal IT department in support of our users and retail operation centers. It is used to track and monitor open service requests for telecom, computer and other misc.
- Scheduling and tracking of time and resources.
- Modification and customization to meet the needs of the user/company.
- Team management and organization through the scheduler and dispatch modules.
- Knowledgebase entries, organization, and sorting.
- While it is possible to customize and change a lot of settings, it can be very tedious to accomplish via some of the setup tables.
- Lack of telephone customer support without specific payment for such service. Only available support is via chat.
- We are still establishing these measurements as we have only been on this system for approx 1 year.