CrowdStrike Falcon Complete - world-class EDR managed-service without the hefty price tag!
April 06, 2023
CrowdStrike Falcon Complete - world-class EDR managed-service without the hefty price tag!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Falcon Complete
Modules Used
- Falcon Complete
Overall Satisfaction with CrowdStrike Falcon
CrowdStrike Falcon Complete is utilized to provide managed EDR services on all server and workstation endpoints throughout our Corporate network. The software itself provides endpoint protection at the EDR level and the Falcon Complete service is leveraged as a 24x7x365 SOC MSSP to manage and remediate all endpoints plus analyze and provide proactive threat hunting capabilities for all data provided.
- Updates are seamless and rarely fail compared to past products
- The tool leverages the largest Cybersecurity threat database in the world
- The response to a potential threat or inquiry by the managed services team is lightning fast
- Extremely thorough responses from the managed services team on potential threats
- Onboarding quick and painless
- Sometimes updates to sensor versions fail, which requires manual intervention by internal staff members
- The variety of different administrative privilege levels is vast and sometimes confusing
- Proactive notifications confirming the health of the environment would be great instead of just reporting on potential issues
- Has freed up staff to focus on other activities
- Keeps our environment safe by always having eyes on our endpoints from a Cybersecurity perspective and employing the latest threat intelligence data
- Very reasonably priced compared to competitors with inferior, less featureful offerings
Traditional AV and anti-malware products have all been eliminated. In addition, we used to employ a 3rd party MSSP SOC to manage our AV products that we were able to deprecate. The cost of CrowdStrike Falcon Complete with superior EDR, expertise, and response capability was comparable to the existing solution that was in place.
Streamlined operations by only having to deal with one vendor for managed EDR capability which previously required multiple vendors to accomplish.
CrowdStrike Falcon Complete has helped us meet our organization objective of providing round the clock EDR services with complete remediation capability for all endpoints throughout the enterprise leveraging a single vendor solution. In addition, we plan to introduce other services offered by CrowdStrike Falcon in the future that layer nicely on top of this solution (AD threat management, XDR, SIEM).
- Ability to detect endpoints without the CrowdStrike Falcon client missed by our software distribution systems
- Able to provide advice on data generated from other data sources like our SIEM
- Provides network connection information as part of the endpoint dataset
CrowdStrike Falcon is a far superior endpoint protection product that requires much less upkeep for similar pricing. There was a lot of extra administrative overhead to write detections and keep endpoints updated compared to CrowdStrike Falcon. I was very surprised to learn that even though CrowdStrike has the superior reputation in the Cybersecurity space, they also were more competitive on the pricing and were backed by a much more engaged account team.
Do you think CrowdStrike Falcon delivers good value for the price?
Yes
Are you happy with CrowdStrike Falcon's feature set?
Yes
Did CrowdStrike Falcon live up to sales and marketing promises?
Yes
Did implementation of CrowdStrike Falcon go as expected?
Yes
Would you buy CrowdStrike Falcon again?
Yes
CrowdStrike Falcon Feature Ratings
Evaluating CrowdStrike Falcon and Competitors
- Cloud Solutions
- Ease of Use
The single most important factor in selecting CrowdStrike Falcon over competitors was the rich feature set backed by industry-leading service team with the largest data lake of Cybersecurity intelligence in the world. It is also worth noting that the maintenance required for the solution was far less than competitors. For a similar price tag, it really was a no-brainer to go with CrowdStrike Falcon.
I honestly don't think I would do anything differently. CrowdStrike Falcon allowed us to do a complete bakeoff against our competitors and offered us complimentary licensing for as long as we needed to complete testing. We also had other vendors that were evaluated that were not as polished as CrowdStrike Falcon with a higher price tag.
Yes - CrowdStrike Falcon replaced VMWare Carbon Black. We looked to replace Carbon Black because of the constant upkeep needed to maintain the environment with a high price tag. From failed endpoint upgrades to constantly having to update detection capabilities to an account team that was not engaged or available to assist with concerns, there were many reasons to make the change.
CrowdStrike Falcon Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes, we purchased the premium support option of CrowdStrike Falcon Complete which is a full service MSSP for EDR services. We do not employ a dedicated Cybersecurity team at the company so we wanted to leverage their threat intelligence and their 24x7x365 availability to ensure that our endpoints are always kept safe.
Honestly, this happens time and time again. One that comes to mind is when we had a SIEM detection unrelated to the CrowdStrike Falcon EDR data but were struggling with interpreting the threat. We sent it to the CrowdStrike Falcon Complete managed service team and they were good enough to explain that even though what we were asking is technically out of scope for the service, they would still assist and ended up providing us with an acceptable resolution! Bravo for going above and beyond!