Item: Cvent Event Management
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I am a daily user of Cvent Event Management, we support multiple client meetings and events and use it to gather all relevant data needed for a successful event. We have many clients that previously captured necessary data via surveys or emails, where they would have to piece together an attendees information like if they were attending or not, name badge details, dietary needs, swag sizes, activity preferences, etc. Then they would have to give attendees direction on how to book flights or ground if necessary. By setting their events up in Cvent Event Management we work with clients to obtain all data with one easy registration process, making their lives easier. We also use the event pages to relay all the important details of their event, such as agenda, speakers, session details, activity information, flight/hotel/ground details and more.

Pros and Cons

Reporting
Built in widgets to collect information
Planner alerts

In my experinece, I sometimes we find pop up boxes when for ex we are changing an attendees session to not show all information and you don't realize until you scroll down it is asking additional questions.
I can't always find things I need in the online help searches. In my experience, often unless you get lucky with a specific wording, it's hard to find articles to help with issues.

Most Important Features

Travel widget, most events include flights and/or hotels
Sessions
Integration to Concur
Attendee Hub/Mobile App

Return on Investment

We've gained more meeting event management business by using Cvent Event Management

Key Insights

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cvent Event Management go as expected?

I wasn't involved with the implementation phase

Would you buy Cvent Event Management again?

Yes

Other Software Used

Microsoft SharePoint, Microsoft Teams

Likelihood to Recommend

Since we service a wide variety of clients using the Cvent Event Management tool I can say that it has been a life saver with data collection and relaying details to attendees. For example we had a large, 4000 attendee meeting, last year where we were able to ensure all attendees knew when and where the event was taking place, and how to arrive at the meeting. Attendees had to fly into one airport that was about 45 minutes from the event, we had multiple buses running all day to pick them up and get them to the hotel. We then had attendees at 2 different hotels at the location, roommate matching, multiple break out sessions and events planned. With this amount of attendees things can go wrong very fast, so we also had a dedicated team on site to help with checking attendees, name badge distribution, and providing directions for our guests. The only down side of doing this event again with the loss of Crowd Compass, is that we had to assign every attendee to their breakouts via groups, which is no longer as easy as it was with the old system.

Cvent Event Management makes meeting management that much easier

Overall Satisfaction with Cvent Event Management