DameWare is an excellent product.
July 17, 2015
DameWare is an excellent product.
Score 10 out of 10
Vetted Review
Verified User
Software Version
11.1.0.170
Modules Used
- All Modules Utilized
Overall Satisfaction with DameWare Remote Support
DameWare Remote Support is being utilized across the whole organization. It addresses the need to provide remote support from a centralized location. We are able to support end users as well as connect and work within our server environment. I utilize this application constantly. I also like the feature where you can connect to the command prompt.
- Remote Connectivity Support
- Connection to remote Command Prompt
- Ability to stop and start services.
- AD intergration
- Connect to remote powershell.
- Increased employee efficiency in regards to remote support.
I like DameWare better.
SolarWinds Dameware Remote Support (DRS) Feature Ratings
Using DameWare Remote Support
5 - IT Infrastructure and Support
4 - Help Desk Skills
- Server Support
- End User Support
- Remote Support to mobile phones,
Evaluating DameWare Remote Support and Competitors
Yes - VNC
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Product Features are most important.
No changes.
DameWare Remote Support Implementation
- Implemented in-house
Change management was minimal
- Needing to reconnect due to freeze on initial connection. happens often.
DameWare Remote Support Training
- Self-taught
Easy as pie. I had no issue with teaching myself the product. It is an excellent remote support app.
Configuring DameWare Remote Support
No - we have not done any customization to the interface
No - we have not done any custom code
DameWare Remote Support Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | Difficult to get immediate help |
No - I dont need support, the product is soild.
Using DameWare Remote Support
Pros | Cons |
---|---|
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Remote Server Connections
- File transfers.
Yes, but I don't use it
DameWare Remote Support Reliability
Integrating DameWare Remote Support
- Windows
Not difficult at all.
- File import/export
Polish the interface graphics.
Relationship with SolarWinds
Licensing count.
Don't hammer my phone! SolarWinds sales people are downright pushy sometimes!
Upgrading DameWare Remote Support
Yes - Very easy, no issues encountered.
- Availability of Mobile Support
- Mobile integration.
Yes - To Enterprise from free.