Overall Satisfaction with Desk.com
Desk.com is used by customer support, sales and operations. The service helps to organize the tickets from all the customers and tag them by their issue. It also has rules to auto-assign tickets to specific agents and it's really easy to setup.
The sales part is only to receive forms from the webpage. This part is a bit more complicate to setup. You need help from the IT department, but it's worth it.
The sales part is only to receive forms from the webpage. This part is a bit more complicate to setup. You need help from the IT department, but it's worth it.
- Organize support tickets
- Receive forms from webpage
- User interface
- Improvement on ticket managment
- Organization of webforms