Desk.com is a good solution for big enterprises but not that convenient for small companies
July 01, 2022
Desk.com is a good solution for big enterprises but not that convenient for small companies
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
We tried using Desk.com to manage our support and customer help operations, for our SaaS products. It is a fairly small organization, of 2-4 support agents and 4-6 programmers that work behind the scenes building the product. SaaS customers contact us with help and feature requests, that need to be answered and processed.
- Information security and compliance
- Features and configuration options
- Fairly priced
- The interface can be slow in some computers
- It may need training and some work to get started
- We tried Desk.com but did not end up using it after the trial
- Intercom
In my opinion, Intercom is more customer oriented, using chat and real time marketing features. Desk.com is a more old school solution focused on tickets and cases. Desk.com does not have much integration capacities with your platform, Intercom has lots of features around this, making it easy to implement personalization and customization with small budgets.
Do you think Desk.com (discontinued) delivers good value for the price?
Yes
Are you happy with Desk.com (discontinued)'s feature set?
No
Did Desk.com (discontinued) live up to sales and marketing promises?
No
Did implementation of Desk.com (discontinued) go as expected?
No
Would you buy Desk.com (discontinued) again?
No