Nearly Perfect Helpdesk
July 02, 2022
Nearly Perfect Helpdesk
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
We have always used Salesforce Desk for organizing helpdesk requests and incidents for the organization, as far as for IT. It has helped a lot with keeping things organized, running reports to see who has what equipment, and keeping up with new hires and terminations. This also eliminated paper, which ended up saving the company a very large sum of funds.
- Organization
- Reporting
- Filtering the dashboard
- Multitasking within the site
- I wish the main dashboard homepage had a better interface.
- Easier transition between embedded tasks.
- I wish all of the information in the incidents were searchable.
- ROI - no paper/toner needed.
- Faster customer service.
- Faster transition to correct queue due to workflows.
Salesforce Desk is a lot easier to use than Zoho. Zoho has way too much going on, within the software, to be easily manageable. However, SysAid is the easiest, for users, to use because it is extremely basic and straightforward. Our users prefer the easiest method of opening an incident or request for HR or IT. But, with Salesforce Desk you can submit a ticket in several different ways.
Do you think Desk.com (discontinued) delivers good value for the price?
Yes
Are you happy with Desk.com (discontinued)'s feature set?
Yes
Did Desk.com (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Desk.com (discontinued) go as expected?
Yes
Would you buy Desk.com (discontinued) again?
Yes