Desk provides all you need in one place
July 02, 2022
Desk provides all you need in one place
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
Desk.com is the customer ticketing system in use, we have all customers immediately linked from the Shopify platform with Desk.com, and from there, any customer emails and service needs are taken care of there in a timely manner. Also, customers can review our work and rate us and that's how we measure NPR and customer satisfaction on the platform.
- NPR
- Ticket assignment and timing
- Reply to customer needs
- Easier integration with Shopify
- Easier integration with HubSpot
- NPR skyrocketed now that it's monitored clearly via Desk.com
- Optimized ticket response time
Overall, it performs a lot better than all three combined, with a lot fewer glitches and a lot more user-friendly and user experience efficiency. Any new link that needs to be done, takes a lot less time to execute on desk compared to the three others. Simply advanced when it comes to execution this platform is.
Do you think Desk.com (discontinued) delivers good value for the price?
Yes
Are you happy with Desk.com (discontinued)'s feature set?
Yes
Did Desk.com (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Desk.com (discontinued) go as expected?
Yes
Would you buy Desk.com (discontinued) again?
Yes