Overall Satisfaction with Dundas BI
Dundas BI is the dashboard development tool of choice for our organization. It's easy to pull data from multiple sources into a single dashboard. The visualizations are both powerful and beautiful, allowing designers to quickly and easily communicate complex information in a way that is easy for users to understand at a glance.
- Data access - Dundas BI has built in data connectors for every type of data we have needed, from Excel to SQL Server, to Microsoft Dynamics CRM and Google Analytics. Connecting to data is a breeze.
- Sharing objects and resources between projects is easy and saves a lot of time.
- Visualizations are very flexible and customizable.
- Scripting is easy with the JavaScript API.
- Dundas BI provides the ability to use dynamic measures and hierarchies, but the period over period calculations (PoP) are not supported with dynamic elements when the dynamic element is a time hierarchy. For example, if the requirement is to allow users to select Fiscal Year vs. Calendar Year, we are not able to then use PoP calculations.
Dundas BI provided all of the connectivity, flexibility, and visualizations we needed - all at the right price. We compared total cost of ownership over 5-years, and Dundas was the clear winner. In our experience, they also had the strongest sales support staff. After using Dundas products for over two years now, I have to say their post-sales support is second to none.
Dundas BI Feature Ratings
Using Dundas BI
20 - Dashboard developers, business users, and executives
4 - We have staff on our IT infrastructure team responsible for building and maintaining the servers used for our development and production environments. We have a MS SQL DBA on staff who is available for any data issues if needed, and we have developers who create and publish the dashboards and support end user questions and issues.
- Replacing monthly and weekly report subscriptions with dashboards
- Notifying the purchasing department when open purchase orders need to be expedited due changes in the manufacturing schedule
- Using predictive analytics to generate product suggestions to our telephone ordering department based on the customer's past order history
- Sales data analysis
- Monitoring supply chain metrics
- Executive dashboards monitoring KPIs
Dundas BI Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes
When I needed to convert my Dundas Dashboard V5 scripts to JavaScript, the tech support team was exceptionally helpful. I had a list of specific questions about using the API, which I submitted ahead of time. They scheduled an hour call with me to go over my questions and make sure I was able to be successful very quickly. They even sent me an override file with some handy scripts to supplement my work.