Overall Satisfaction with Epicor ERP
Epicor is being used across the business in two of the countries where we operate. We have a plan to roll out to all countries. While the implementation has brought us many benefits, it is fair to say that we have a lot of continuous improvement to work through to realise all of the benefits an ERP solution can deliver.
- Provides mostly error-free key functionality.
- Provides tool kit to enable us to develop our own queries and reports.
- Consultancy - we are still suffering from the poor advice by Epicor consultants we were given during our implementation.
- Consultancy - it is near impossible to get prompt consultancy support from Epicor.
- Account Management - I don't feel like a valued customer of Epicor and my requests are not dealt with promptly.
- Epiccare - some tickets are handled promptly and well, but sometimes the responses feel like delaying tactics e.g. we report a problem that has caused a data anomaly that we say we cannot replicate and the reply comes back to ask us to replicate it!
- Our Epicor installation has not yet achieved all of the objectives that we set at implementation.
I was not part of the team that selected Epicor