Fonality Cloud based PBX worth a look
March 07, 2017
Fonality Cloud based PBX worth a look
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
Fonality is used across our entire organization. It allows us to fold in remote users all over the US.
- HUD - graphical display of anyone's status
- Integrates with our CRM solution, Salesforce.com
- Integrated chat
- Remote users are sometimes challenging to set up initially
- Priority support not an option available to us
- Have had some administrative snafus over time with billing
- Reduced voice costs
- Better service overall than our multiple service providers of the past
- More features/capabilities
We felt Fonality's Cloud PBX and HUD were difference makers.