Better User Experience and Administration, but Sales Process Needs Improvement
January 24, 2020
Better User Experience and Administration, but Sales Process Needs Improvement
Score 7 out of 10
Vetted Review
Verified User
Software Version
Basic
Overall Satisfaction with Formstack
We contracted with Formstack to help us run a large annual survey project that required more ability to build in page and question logic and better reporting and analytics than the free online tool we had previously used. We have discussed rolling out Formstack to our staff generally, but have not done so to this point due to the relative ease of the free online tool we use and the simplicity of most of our surveys.
- Analytics--being able to track bottlenecks, abandonment, and time to complete.
- Page and question logic was good.
- When discussing the scope of engagement, Formstack indicated a partnership with another company that would allow us to aggregate the survey data with our internal data. That partnership was oversold.
- We were looking for a way to capture data in a table form. They could accommodate a small table, but not a large one, resulting in us having to modify the layout.
- We were able to quarter the time spent on data integration and analysis by using Formstack instead of the free online service.
- The man-hours saved by being able to easily integrate and analyze the data paid for the contract agreement.
We used Survey Monkey previously and the process of pulling data, reporting, and integrating the data was much easier and faster. The page logic let us shorten the end-user experience, and the layout and design were significantly improved. Our end-users reported a better user experience. With Survey Monkey, the sheer amount of data in each survey crashed the system on more than one occasion. Our survey through Formstack had even more data and no problems with downloading.