Overall Satisfaction with FreshBooks
I use FreshBooks for my customer invoicing, expense and bank account reconciliation and enjoy sharing direct access to my account with my tax advisor. There were hiccups in setup as the connection to my credit cards and bank occasionally suffered from a broken link since the company used a third party to facilitate the integrations which made things worse for a while. I stuck around since customer service was trying to help me. The last couple of months have seen the credit card integrations finally working much better in pulling in expenses. Unfortunately, FreshBooks partnered up with WePay at some point and it became extremely difficult to receive payments for any of my larger invoices (above $5k) and I couldn't get clarity on why the payments were being canceled and sent back to my clients. WePay was exceptionally unhelpful, and FreshBooks customer support was not particularly helpful in this case. At this point I'm forced to look for an alternative to FreshBooks - essentially anyone not using WePay.
- Invoice creation.
- Time Capture for work done.
- Access for tax advisor.
- WePay integration is a giant mistake - I can't receive payments directly from clients.
- If work is only assigned to a client, without the project tag, it will be missed off invoice creation without the user realizing that those hours haven't been accounted for.
- It has a decent monthly pricing schedule.
- Inability to get paid for invoices due to the WePay integration is problematic.
- Stripe
FreshBooks people were friendly and helpful up-front. Because of the inability to receive payments correctly, I will be moving to Stripe.
Do you think FreshBooks delivers good value for the price?
Not sure
Are you happy with FreshBooks's feature set?
No
Did FreshBooks live up to sales and marketing promises?
No
Did implementation of FreshBooks go as expected?
No
Would you buy FreshBooks again?
No