Item: Glassbox
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Glassbox is pivotal in our Org. We use it regularly to determine the areas of where our customers are encountering issues that are preventing them in completing their tasks. This has lowered our time to resolve issues and we can share the experience of our customers with our DevOps as proof - so that there is no dispute

Pros and Cons

Replays customer sessions
Enables session summary with AI

Long loading time of the application
Showing new events

Return on Investment

Proof to our DevOps on issues
Fixing issues time has decreased by over 50%

Key Insights

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Likelihood to Recommend

A new page which we created was not driving the traffic we predicted. With Glassbox we saw the reasons why and could prove that it was not working in a few specific cases. These issues were then fixed and we could once again see how the engagement levels with the new page were going up (and they still are)

Powerful Tool

Overall Satisfaction with Glassbox