Terrible Customer Service in my opinion, mentioned that they have paid late payment from IRS
April 25, 2024
Terrible Customer Service in my opinion, mentioned that they have paid late payment from IRS
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gusto
We use them for payroll for our S Corp
- Wasting hours of my life talking to their customer support
- Wasting hours of my life talking to IRS
Do you think Gusto delivers good value for the price?
No
Are you happy with Gusto's feature set?
No
Did Gusto live up to sales and marketing promises?
No
Did implementation of Gusto go as expected?
No
Would you buy Gusto again?
No
Gusto Feature Ratings
Gusto Support
Pros | Cons |
---|---|
Problems get solved | Slow Resolution Poor followup Less knowledgeable Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Wish I could pay them to do their job. Is that even an option?