Heap is a no-brainer for literally *any* company who wants to truly understand how their users interact with their software product
Overall Satisfaction with Heap
We use Heap to better understand how our users are actually interacting with the products we built. We leveraged Heap across many product offerings to get REAL insights into user behavior, down to each individual click and event from every single user, without having to code any of that upfront. The best part about the auto capture is that it's retroactive, meaning that from the day you install Heap, you capture everything.
- INCREDIBLY easy implementation
- Easy to use for both technical and non-technical people
- Requires close to zero ongoing engineering support
- Automatically captures all event data by default without requiring upfront coded definitions
- I believe some of the analysis types in Heap could be better explained to new users
- Increased user engagement with our products
- Helped demonstrate to management the value of data-driven software decision making
Heap's autocapture functionality, event visualizer, and overall ease of use/implementation makes it a non-comparison.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
Yes
Did implementation of Heap go as expected?
Yes
Would you buy Heap again?
Yes