Overall Satisfaction with JIRA Service Desk
Currently, we use Jira Service Desk for receiving, tracking and responding to our online customers who might have queries. We keep a track on all queries, the effort needed to respond to the queries, and simultaneously we also forward queries that are a little more complex to the development and product teams. We also use Jira Service Desk in the marketing team to gain insights into the kind of queries received.
- Issue Tracking is easily the most important feature of Jira Service Desk
- Views and Dashboard can be customized
- We can track the progress of other projects that are on the Jira Service Desk
- UI can be improved
- Though it is a very robust tool there are certain features which are not very useful
- Currently there are no negatives that we can think of.