Overall Satisfaction with LiveAgent
We're using LiveAgent across the whole company. Mainly our support agents use it to answer the visitors' and customers' questions regarding our software apps.
- Easy integration with website and email
- Fetching emails quickly
- Well organized ticktet flow
- All help desk features in one app
- LiveAgent's support is willing to help anytime
- Missing a few integrations with other apps
- No Salesforce integration/weak CRM integrations
- New design templates would be nice
- Helps us to convert indecisive customers
- LiveAgent's monthly fee is paid by one new customer we acquire