Good all-in-one customer support solution
January 14, 2020
Good all-in-one customer support solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We are using LiveAgent in our customer support department, as it solves problems with many different services (phone support, email support, and chat support) and combines statistics from different areas.
- Ticketing system.
- Statistics of agents.
- UX for agents.
- Instagram integration is lacking.
- Better organization in customer support.
- Better solutions for KPI of agents.