Overall Satisfaction with LiveAgent
LiveAgent is being used primarily by the Support Team, though companywide, and it addresses our specific issue of ensuring that our customers get timely and accurate responses to the issues they face when using our software. As the Support Team also involves our Software Development team on various issues, it is a tool that touches various teams in the company, such as Sales and Accounting (Billing).
- Unification of all channels of support requests coming in into ONE place.
- Intuitive ticket hierarchy system to follow the stages of a ticket.
- Automation to ensure that tasks are taken care of automatically.
- Live support for our Support Team, should they need help with LiveAgent.
- A prettier user-interface.
- Too early to determine but it will increase profitability and credibility for sure.