Overall Satisfaction with LiveAgent
LA is used by our customer-related departments.
- All-in-one communication with customers.
- Tag reports.
- Productivity reports.
- It is not always convenient to use Predefined answers, as another answer removes the previous one, which doesn't allow to combine 2 or more predefined answers.
- Would be nice to have a feature of "returning" the sent ticket within 20-30 secs.