Overall Satisfaction with LiveEngage
LivePerson was used as a customer facing chat platform for the whole organization before it was replaced with a native developed software. It addressed multiple business issues such as higher than normal call volume and being able to take multiple chats at a time.
- Allowed you to develop custom pre-written statements to send in chat.
- Multi-tasking in Liveperson is simple and efficient.
- It had different alerts and ways of informing you of new, abandoned, and closed chats.
- When a chat is closed there wasn't much notice or any reminders to finish notating an account through the client. A sound or alert was given and that was it; no flashing tabs etc.
- The client appearance itself appeared out of date compared to other similar software.
- Increased employee efficiency
- Faster customer service
- Oracle PeopleSoft
LivePerson's user interface is easier to manage working with multiple clients, but ATG Chat has a lot of other features that are comparable.
Using LiveEngage
LiveEngage Implementation
- Don't know
The software was already implemented wheni began employment.