Magento is great for simple e-commerce models, not built for complexity
July 05, 2019
Magento is great for simple e-commerce models, not built for complexity
Score 5 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Magento Commerce Cloud (formerly Magento)
Our organization uses Magento Commerce Cloud to manage our e-commerce accounts and transactions. Magento allows for the creation and management of subscription-based accounts and products, and it allows our users to make various updates to accounts/subscriptions through a web browser interface, as well as manage payment settings for each subscription record.
- Built for simple subscription and e-commerce transactions.
- End-user interface is intuitive and easy to navigate.
- Allows for some customization, allowing for a tailored experience for your business.
- Truly built for simple e-commerce subscription models. If you have any level of complexity, don't use this solution.
- Payment error handling needs improvement, so that a better understanding for end-users can be gained.
- Certain administrative workflows are disjointed and involve "workarounds" -- not a comprehensive solution.
- Version 1.8 allowed for manageable e-commerce transaction management for our client services teams.
- The upgrade to 2.0 introduced several large complications that haven't been resolved, leading to extra handle time.
- Ultimately, Magento isn't the ideal solution for more complex e-commerce models.