Overall Satisfaction with MiCloud Connect
Used it in our PoC/Dev environment for analysis to tackle a business requirement to take our call-center phone systems to the cloud for cost-effectiveness.
- Contact center capabilities.
- IP PBX phone services.
- Softphone.
- Microsoft Teams integrations.
- Jira Integrations.
- Salesforce integrations.
- Unified communications.
- Presence.
- Collaboration.
- Integrations.
- Setting up MiCloud Connect will bring a better user call-center experience.
- Better call log recording and accountability for legal purposes.
- Better soft phone features to provide greater call quality on VoIP.
Avaya OneCloud CCaaS is also a powerful call-center cloud system (IP PBX) solution and is similar to MiCloud Connect. However, MiCloud Connect is easier to integrate with our infrastructure based on a test in Dev environment.
Do you think MiCloud Connect delivers good value for the price?
Yes
Are you happy with MiCloud Connect's feature set?
Yes
Did MiCloud Connect live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of MiCloud Connect go as expected?
Yes
Would you buy MiCloud Connect again?
Yes