Worst Marketing Automation Solution on the Market. Stay Away!
September 01, 2020
Worst Marketing Automation Solution on the Market. Stay Away!
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- Marketing Resource Management
- Campaign Management
Overall Satisfaction with Microsoft Dynamics 365 Marketing
We use Dynamics 365 Marketing to engage our database. Basic triggered email flows based on user behavior.
- Segmentation
- Lead Scoring
- Microsoft does not provide HTML for forms. They provide a div that needs to authenticated and is a real pain in the [butt].
- They provide no canned unsubscribe button. Copying the code from a template doesn't work either, even though your code will pass testing when you build out an email.
- Overall the work marketing automation tool on the market. It's like they did no research into what users might want or what the competitors are offering.
- It takes me 10 times longer to do anything with Dynamics when compared to Salesforce or Marketo for the same task.
Do you think Microsoft Dynamics 365 Marketing delivers good value for the price?
No
Are you happy with Microsoft Dynamics 365 Marketing's feature set?
No
Did Microsoft Dynamics 365 Marketing live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Microsoft Dynamics 365 Marketing go as expected?
I wasn't involved with the implementation phase
Would you buy Microsoft Dynamics 365 Marketing again?
No
Using Microsoft Dynamics 365 Marketing
1 - The daily outbound marketing efforts depend on Marketing Automation. Marketing 365 was supposed to be that solution, but we tend to use solutions like MailChimp because Microsoft is a terrible solution.
1 - Apparently you have to be able to read the minds of the programmers at Microsoft the use Marketing 365. It is by far the least intuitive solution on the market.
- Email Marketing
- Behavioral Tracking
- Segemetation
- None. It holds us back from truly being able to market our products.
- I don't see us using it in the future. Awful product.
Microsoft Dynamics 365 Marketing Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - Ther reps couldn't fix the issue.
Never has happened yet, and we have constant issues with the solution.
Using Microsoft Dynamics 365 Marketing
Pros | Cons |
---|---|
Technical support not required Convenient Familiar | Do not like to use Unnecessarily complex Difficult to use Not well integrated Inconsistent Slow to learn Feel nervous using |
- None
- All of them