Observability Swiss Pocket Knife
September 07, 2023
Observability Swiss Pocket Knife
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with New Relic
We use New Relic for monitoring back-end / front-end performance and synthetic monitoring. It gives us insight using custom dashboards, connections to other services and gives teams opportunity to focus on their part as well as giving them insight on the whole. Also it gives us the alerting to pro-actively act on possible issues before they become problematic.
- Dashboarding over multiple layers
- Alerting
- Synthetics monitoring
- Ease of adoption
- Usermodel
- Pricing
- Its speed and ease of adoption can definitely benefit most organisations.
It has definitely helped us trace the root cause of certain problems on moments that issues were vague on the surface.
Actually, in a wider growing cloudscape these days, a monitoring tool is as good as its integration capabilities. Some of these New Relic does well, some are more of a challenge. Browser synthetics are as good as the browser version it uses, and New Relic isn't always up to speed with the current browser versions used on client computers of frameworks. It's very strong in the back-end, but complex website front-ends can make zooming in to some specific parts of a site a challenge while not losing sight on the whole. That said, this being a cloud solution absolutely helps availability, even outside working hours.
New Relic can help individual teams by providing them with their own dashboards, checks, insights and alerting for the applications they manage, as well as aligning them with the rest of the organisation.
At the time, we selected New Relic for the broad coverage it could provide over our landscape.
Do you think New Relic delivers good value for the price?
No
Are you happy with New Relic's feature set?
No
Did New Relic live up to sales and marketing promises?
Yes
Did implementation of New Relic go as expected?
Yes
Would you buy New Relic again?
No
Using New Relic
5000 - Very broad spectrum