Rough Start but worth the time
April 24, 2024
Rough Start but worth the time
Score 8 out of 10
Vetted Review
Verified User
Software Version
Small Business VoIP
Overall Satisfaction with Nextiva Business Phone Service
The beginning phase and implementation process to convert from our previous landline internet system was tedious and took several months which was shock, however, there was a great deal of communication even though the communication came from several different agents and several different platforms and spreadsheets and we are small business. I couldn't imagine how difficult it would be for a business with hundreds of employees or several different chains of call flows and sub schedules.
Once the implemtation occured, there were few snags, and we hit the ground running. Any sort of issues that we encountered we were able to quickly change or fix by logging in to software and managing through the basic web site and just messing around in the various screens. Customer service was easy to get to most times and did not have long waits and we have not had a time when service has been down unless the internet was down locally through our own internet service provider in our direct neighborhood.
Once the implemtation occured, there were few snags, and we hit the ground running. Any sort of issues that we encountered we were able to quickly change or fix by logging in to software and managing through the basic web site and just messing around in the various screens. Customer service was easy to get to most times and did not have long waits and we have not had a time when service has been down unless the internet was down locally through our own internet service provider in our direct neighborhood.
- Customer Service
- Easy to use website
- call flow management
- initial implementation
- timeframe of service start up
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
No
Would you buy Nextiva again?
Yes