Stable platform with many positives
June 03, 2021
Stable platform with many positives
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Nimble
As we went through a major redo of our digital footprint about 5 years ago, we were struggling with customer data consolidation and a single repository for all our customers contact information and at the same time use a unified platform to communicate with not just external clients and customers but also with internal users. The demarkation was the key and this product helped finding that balanced solution. We have this deployed for 4 business units covering strategic clients and internal user base.
- User data consolidation from various platforms.
- Good out of the box templates for various communication methods (emails, group message boards, etc).
- Excellent integration with O365 portfolio of products.
- Great integration with various SaaS applications.
- Room for improvement in the overall pricing model.
- Other than O365 products, certain newer SaaS apps need complex customizations.
- Tight integration with O365 suite of products is a definite bonus.
- Easy consolidation of customer contact information helps build effective campaigns.
- AI integration is in its infancy stage and has room for improvement.
- Excellent data consolidation with social media platforms.
- Salesforce CMS and Workbooks
Nimble was either on par or much better than most platforms we evaluated in the initial stage of shortlisting the top 2 or 3 platforms.
Do you think Nimble delivers good value for the price?
Yes
Are you happy with Nimble's feature set?
Yes
Did Nimble live up to sales and marketing promises?
Yes
Did implementation of Nimble go as expected?
Yes
Would you buy Nimble again?
Yes