Overall Satisfaction with ON24
ON24 was used for our annual partner summit. It is also used in other departments. In our particular case, it addresses the business problem of communicating to our partners on our annual program changes, updates and insights from executive leadership.
- Helpful recommendations based on the parameters of my program.
- Able to arrange last minute tech support for rehearsal and recordings.
- Post webinar/event reporting and dashboards easy to use.
- Ability to make a change in my ON24 program and it flows through the whole program, i.e.: make a banner change, it updates everywhere in the program that banner is located in the program.
- Ability to request tech support for all sessions at once, not have to go into each session and make that request one by one.
- Post event reporting: need a resource that is a glossary, maybe it exists but I couldn't find it easily.
- Successfully scaled a year-long outreach webinar program to accommodate multiple time zones and participants.
- Increased partner engagement to keep pace with changes and gain important insights.
- Integrate with CRM/marketing automation software
- Conduct lead scoring
- Track registration and attendance
- Enable sales follow-up
- Optimize campaign nurture programs
- Identify and track top-engaged accounts
ON24 was a critical component in our outreach efforts during COVID. We continue to leverage it for all of our 2021 virtual events.
Cvent: selected ON24 b/c that was preferred and in use by our events team.
ON24 Feature Ratings
ON24 Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We asked for support for both rehearsals and recording just 2 weeks prior to our rehearsals. ON24 responded immediately and we were able to secure, at a cost per rehearsal and recording, support for 24 total support instances.