1. Home
  2. Customer Experience Management Software
  3. Verint Voice of the Customer Reviews
  4. User Review of Verint Voice of the Customer
OpinionLab || More Than Just a Plus Sign
July 22, 2014

OpinionLab || More Than Just a Plus Sign

Alex Corzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Digital Feedback

OpinionLab was used solely by the digital marketing team. Its main purpose was to secure user intel on page design and functionality. It gave the digital marketing team another "set of eyes," in identifying issues on specific pages, as well as, gather insight on potential enhancements during specific testing phases of the marketing and member websites.
  • Their customer web portal is intuitive and easy to navigate.
  • Their product allows for design/brand customization.
  • Their customer service is stellar and are very responsive.
  • Add a multi user dashboard.
  • Better user experience.
  • Ability to create a digital focus group.
  • ForeSee
This was previously answered.
It depends on how detailed they want the analysis. Tools like ForSee Results provide a more robust look at the survey results whilst tying it back to the user's experience. Potential integration issues may also be challenging with OpinionLab, so it depends on the customers intent and how they will manage and analyze the data collected.

Using Verint Digital Feedback

The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget.