Overall Satisfaction with OpsGenie
As we move into the next phase of our business we need a solution to help us get alerts to the correct people at the right time - so primarily for the scheduling features of OpsGenie.
We already had extensive monitoring in place through other tools like CloudWatch and Datadog that we were able to integrate with OpsGenie. Also, we'd moved to using Jira for our issue workflow so this also influenced our decision to use OpsGenie.
We already had extensive monitoring in place through other tools like CloudWatch and Datadog that we were able to integrate with OpsGenie. Also, we'd moved to using Jira for our issue workflow so this also influenced our decision to use OpsGenie.
- Improved visibility of important alerts
- Integration with our other tools has reduced time spent linking data up.
- Better service to our customers by ensuring we're on top of any service issues
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan.
Do you think OpsGenie delivers good value for the price?
Yes
Are you happy with OpsGenie's feature set?
Yes
Did OpsGenie live up to sales and marketing promises?
Yes
Did implementation of OpsGenie go as expected?
Yes
Would you buy OpsGenie again?
Yes