Great alerting & on-call management software!
December 20, 2022
Great alerting & on-call management software!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with OpsGenie
OpsGenie is used as the platform to manage our support team's contact methods and availability (e.g. their support roster) to as appropriate receive alerts as raised by our various infrastructure and software monitoring tools. It then also facilitates tracking of the alerts raised including various statuses through the incident lifecycle.
- Support roster
- Multiple communication/alert channels both receiving and sending
- Incident workflow
- configuring the escalation policy and on call roster can be complex
- integrations
- multiple communications chnnels
- alert/incident workflow management
- faster incident response times
- better communication of incident alerts to rostered support personnel
- minimal missed alerts
Do you think OpsGenie delivers good value for the price?
Yes
Are you happy with OpsGenie's feature set?
Yes
Did OpsGenie live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of OpsGenie go as expected?
Yes
Would you buy OpsGenie again?
Yes