Oracle Siebel is dead: just needs to be gone
March 31, 2017
Oracle Siebel is dead: just needs to be gone
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle CRM
Oracle CRM (Siebel) is being used throughout our organization for several reasons. The main use of the tool is so that our Branches and Service Center locations can manage our customer's profile, by Opportunity management (Sales), Activities for follow-ups, notifications and service requirements. We also use service requests for account negotiations, Wire/Check requests and technical support issues.
We have built an email portal to allow branch and service center associates to send email and correspondence communications to our clients as requested. Campaign is used to deliver call lists as a sales strategy.
- The ability to customize the tool
- The sheer magnitude of what can be done with the tool
- On premise so servers must be maintained
- Very heavy on the technical side
- Out of box functionality isn't enough, you really need to customize the tool.
- Since it is our sales tool we use it for tracking, it is virtually the only thing we have for the branches and service center teams to document there leads and opportunities.
- It is cheaper than Salesforce even with the 20 or so team members we have on staff.
Oracle Siebel CRM was selected 2 years before I began working here. At that time is was best of breed, and we only used it for servicing our clients. Our company did not use any of the sales features in the tool. Once the company decided to do sales, we introduced opportunity management and campaign. At that time we began to research other CRM tools, Salesforce, Microsoft Dynamics and I believe Oracle on demand??? We already use Microsoft Dynamics in another business line of the company and we considered their newer cloud solution. The cost with Salesforce was extremely high although they did win out over the others. In the end, budgets were cut and with that cut, went the new CRM tool.