Overall Satisfaction with Oracle Engagement Cloud (formerly Oracle Sales Cloud)
It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.
- Browser based.
- Easy to configure, no need to be a developer.
- Frequent upgrades available.
- They have added a service piece that is still maturing for B2B or blended sales/service organizations.
- They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap).
- BI reports help provide insight and increase reliability of forecasting