Overall Satisfaction with Oracle Service Cloud
We use Oracle Service Cloud across the entire organization. We use it as a communication and knowledge platform for both internal and external customers.
- Easy integration with other products.
- Good access to documentation and support.
- Great customization possibilities.
- Workspace rules logging is lacking.
- It could use the availability of more fields in the Business Rules.
- Heavier reports tend to crash while loading, and often need to be run for shorter periods to get the data.
- I work more on the administration side of the product, and as such do not have the numbers to answer this question.
I was not part of the team to make the selection. I worked as a user of both products, and from that point of view can say that Oracle Service Cloud offers a better GUI.