Struggling old champion of CRM
October 03, 2019
Struggling old champion of CRM
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Siebel Sales Applications
- Siebel Contact Center and Service
- Oracle Self-Service and E-billing
- Siebel Partner Relationship Management
- Siebel CRM Technology
Overall Satisfaction with Oracle Siebel CRM
It is being implemented ministry-wide to remove old legacy applications and transition into a more modern system.
- Siebel data model.
- Packaged best practices of business processes.
- Flexible enough to customize to specific needs/business processes of clients.
- Siebel Open UI lacks detailed documentation and examples. The steep learning curve for traditional Siebel developers and difficult even for javascript developers.
- Slowness or lack of catching up with the latest trends and technologies.
- Positive impacts on ROI.
- Oracle Service Cloud, Oracle CRM On Demand, Microsoft Dynamics GP, SAP CRM and Salesforce Lightning Platform (formerly Salesforce App Cloud)
Siebel has strength in business logic and data layers, but the UI is really behind.